FAQ
Frequently Asked Questions
General Questions
What is Zerbo Exotics?
Zerbo Exotics is your premier destination for high-quality beauty supplies for women. We specialize in wigs, lashes, and other beauty essentials to help you look and feel your best.
What products do you offer?
We carry a wide range of beauty products including human hair wigs, synthetic wigs, lace front wigs, eyelashes (strip lashes, individual lashes, magnetic lashes), makeup, hair care products, and beauty accessories.
Two main countries we serve:
United States
Canada
Do you ship to Nigeria?
Yes, we offer international shipping to Nigeria. Shipping costs and delivery times vary by location and order size. We work with reliable courier services to ensure your products arrive safely.
How long does shipping take?
The shipping of our products typically takes about 8-12 business days, although shipping times may also vary based on destination.
Wigs
What's the difference between human hair and synthetic wigs?
Human hair wigs offer the most natural look and can be styled with heat tools, colored, and treated like your own hair. Synthetic wigs are more affordable, hold their style well, and require less maintenance but cannot be heat-styled.
How do I choose the right wig size?
Most wigs come in average size (22-22.5 inches) which fits most head sizes. We also carry petite and large cap sizes. Measure around your hairline for the most accurate fit.
How long do wigs last?
With proper care, human hair wigs can last 6-12 months or longer, while synthetic wigs typically last 3-6 months with regular wear.
Can I style my wig?
Human hair wigs can be cut, colored, and styled with heat tools. Synthetic wigs should only be styled with products specifically designed for synthetic hair and cannot withstand high heat.
Lashes
What types of lashes do you carry?
We offer lash extensions in various lengths, volumes, and styles from natural to dramatic.
How many times can I reuse strip lashes?
With proper care and gentle removal, quality strip lashes can be reused 5-10 times or more.
Do you sell lash glue and removal products?
Yes, we carry professional-grade lash adhesives and gentle lash removal products.
Orders & Shipping
How do I place an order from Nigeria?
Browse our online catalog, add items to your cart, and proceed to checkout. We accept international payments and will calculate shipping costs to Nigeria during checkout.
What payment methods do you accept for Nigerian customers?
We accept major international credit cards, PayPal, and bank transfers from Nigeria.
How long does shipping to Nigeria take?
International shipping to Nigeria typically takes 14-21 business days depending on your location and chosen shipping method. Express options are available for faster delivery.
Returns & Exchanges
What is your return policy for international orders?
We accept returns on unopened, unused products within 14 days of delivery. Due to hygiene reasons, opened beauty products, wigs that have been worn, and lashes cannot be returned unless defective. International return shipping costs are the customer's responsibility.
Can I exchange a wig for a different color or style?
Unworn wigs in original packaging can be exchanged within 30 days. Custom or altered wigs cannot be exchanged.
Care & Maintenance
How do I care for my wig in Nigeria's climate?
In humid climates, store wigs in a cool, dry place when not in use. Use products specifically designed for wigs, wash gently with cool water, and store on a wig stand. Consider using anti-humidity products for better longevity.
What Our Nigerian Customers Say
"Perfect wigs for Lagos weather!"
"I was worried about ordering wigs online from Canada, but Zerbo Exotics exceeded my expectations! The human hair wig holds up beautifully in Lagos humidity and looks so natural. Shipping was faster than expected too."
- Adunni O., Lagos
"Amazing lashes, great quality!"
"The magnetic lashes are a game changer! They stay put even in Abuja heat and are so easy to apply. I've ordered 5 different styles now. Customer service always responds quickly to my questions."
- Kemi A., Abuja
"Professional quality for my salon"
"As a salon owner in Port Harcourt, I need reliable suppliers. Zerbo Exotics provides consistent quality wigs and lashes that my clients love. The international shipping is reliable and products always arrive in perfect condition."
- Blessing N., Port Harcourt
"Trustworthy international seller"
"I was hesitant to order from Canada at first, but Zerbo Exotics proved to be completely trustworthy. My wig arrived exactly as described, and the care instructions helped me maintain it perfectly in Kano's dry climate."
- Fatima M., Kano
"Great value and fast shipping"
"Ordered my first lashes and they arrived in Ibadan within 10 days! The quality is excellent and prices are much better than local options. Already planning my next order!"
- Chioma I., Ibadan
Join Nigerian Women Who Trust Zerbo Exotics!
Experience premium Canadian beauty products delivered to your doorstep in Nigeria - quality wigs and lashes that work in your climate.
Contact & Support
How can Nigerian customers contact you?
Reach us through our contact form, email, or WhatsApp. We respond to inquiries within 24 hours and understand the time difference between Canada and Nigeria.
Still have questions? Contact us - we're here to help you look amazing!